Frequently Asked Questions

Mahan Electronic Parniya specializes in manufacturing advanced IoT products including:

• LoRaWAN Gateway for long-range IoT communication
• Smart Security Systems with remote monitoring capabilities
• Network Audio Systems for professional sound distribution
• Industrial IoT Sensors for various applications
• Custom IoT solutions based on client requirements

All our products are designed with cutting-edge technology and manufactured according to international quality standards.

LoRaWAN (Long Range Wide Area Network) is a low-power, wide-area networking protocol designed for wireless battery-operated devices in regional, national, or global networks.

Key features include:

• Long-range communication up to 15km in rural areas
• Low power consumption for extended battery life
• Secure end-to-end encryption
• Scalable network architecture
• Cost-effective deployment

Our LoRaWAN Gateway acts as a bridge between end devices and the network server, enabling seamless IoT connectivity.

We provide comprehensive technical support including:

• 24/7 technical assistance via phone and email
• Remote troubleshooting and diagnostics
• On-site installation and configuration services
• Training programs for technical staff
• Regular firmware updates and maintenance
• Comprehensive documentation and user manuals

Our experienced technical team is always ready to help you get the most out of your IoT investment.

You can purchase our products through several channels:

• Direct contact with our sales team via phone or email
• Through our authorized distributors and partners
• Online inquiry form on our website
• Visit our office for in-person consultation

We offer flexible payment terms, bulk discounts, and customized solutions based on your specific requirements. Contact us for a detailed quote and consultation.

System requirements vary by product, but generally include:

• Stable internet connection (Ethernet or WiFi)
• Power supply according to product specifications
• Compatible mobile app or web browser for management
• Proper antenna placement for wireless products
• Environmental conditions within operating range

Detailed specifications are provided with each product. Our technical team can help assess your infrastructure compatibility.

Yes, we specialize in developing custom IoT solutions tailored to specific industry needs. Our services include:

• Custom hardware design and development
• Software and firmware customization
• Integration with existing systems
• Scalable cloud platform development
• End-to-end project management

Contact our engineering team to discuss your specific requirements and get a customized solution proposal.

We provide comprehensive warranty coverage:

• 2-year manufacturer warranty on all hardware products
• Free repair or replacement for manufacturing defects
• Extended warranty options available
• Quick turnaround time for warranty claims
• Lifetime technical support for all products

Warranty terms may vary by product type. Please refer to your product documentation for specific warranty details.

Security is our top priority. Our products feature:

• End-to-end encryption for all data transmission
• Secure authentication and access control
• Regular security updates and patches
• Compliance with international security standards
• Secure cloud infrastructure with data protection
• Network isolation and firewall protection

We continuously monitor and update our security measures to protect against emerging threats.